Jon Picoult, founder of Watermark Consulting, a noted authority on customer and employee experience and author of the just released From Impressed to Obsessed: 12 Principles for Turning Customers and Employees into Lifelong Fans, speaks with Richard Levick about creating great customer service experiences for consumer brands and professional services companies. Jon has previously advised the CEOs and executive teams at some of the world’s foremost brands, representing over $600 billion in annual revenue. Listen here
