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Time to ReCalibrate Consumer Interactions?

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Today™’s announcement from the federal Consumer Financial Protection Bureau (CFPB) empowering consumers to file class-action lawsuits against financial services firms is sure to have profound repercussions – and not just for Wall Street. If it takes effect later this year, it™’s going to force every player in the financial services industry – from the biggest investment banks and credit card companies to upstart venture capital firms – to recalibrate their interactions with consumers.

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