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Time to ReCalibrate Consumer Interactions?

Today’s announcement from the federal Consumer Financial Protection Bureau (CFPB) empowering consumers to file class-action lawsuits against financial services firms is sure to have profound repercussions—and not just for Wall Street. If it takes effect later this year, it’s going to force every player in the financial services industry—from the biggest investment banks and credit card companies to upstart venture capital firms—to recalibrate their interactions with consumers.

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Unbought and Unbossed

Photo from Library of Congress, Prints and Photographs Collections, modified for LEVICK blog “I want to be remembered as a woman… who dared to be

All the King’s Men

“When there is a lack of honor in government, the morals of the whole people are poisoned.” – Herbert Hoover In honor of Independence Day