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Crisis Management lessons from the air-crash investigation model

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Tony Jaques, Director of Issue Outcomes, discusses how the air-crash investigation model can provide valuable lessons for issue and crisis managers in his latest e-newsletter.

When your organisation is recovering after a crisis or a damaging public issue, it™’s very tempting to look for an excuse not to review what just happened, especially if management was at fault.

It™’s a pretty human response, but unwillingness to learn from what went wrong is a serious mistake which blocks the opportunity to improve crisis preparedness and prevention.

The air-crash investigation model has some real lessons for issue and crisis managers, because the safety of today™’s air travel is largely built on improvements resulting from an honest investigation of past failures.

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