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When a governmental regulatory agency targets a corporation, there are not just legal, but critical communications challenges as well. The strategic options for the company are often starkly contrasting, ranging from careful and quiet watchfulness to a full-blown spirited public defense.
 
One option is to keep a low profile and try to placate the regulators or at least prove good faith. The other option: fight back and exert political pressure on the powerful adversary. The choice hinges on how one reads the situation and the regulator’s real intent. If there seems to be a reasonable settlement in sight, or if the risks of the investigation harming the company’s reputation aren’t overly severe in any event, there is obviously no good reason to stir the pot. Any public communications in this situation should be coordinated or at least approved by the regulatory agency itself.
 
Often, however, the intent of the regulator is to make an example of the company, to use it as a global poster boy and a lesson for others in the industry. The decision then is often to fight back, particularly when the company can make a strong argument based on publicly cherished values of equity and fair play. In some notable cases, the regulators have actually left their targets no choice but to go on the offense.
 
Once the company has made the decision to fight, there are typically powerful strategic themes with which to hoist the regulators on their proverbial petard:
  • Have the regulators overstepped their bounds? If so, the government becomes no different from the very corporate transgressors whom the public loves to hate.
  • Such abuse of power poses more of a threat to American businesses, who might be targeted next, than anything one company or even a number of colluding companies can possibly do.
  • Have the regulators reneged on any agreements? If so, they have stomped on a fundamental American value – namely, keeping one’s word.
  • From a practical standpoint, the government’s ill-advised zeal is muddying its relationships with other businesses with which they are negotiating, or from which they are seeking help. In so doing, they are making themselves less effective as regulators.
  • Foreign companies are watching. If the regulators are, not just aggressive, but unreasonable, they are sending a negative message to global investors and thereby jeopardizing American jobs.
  • For foreign businesses that are themselves facing the brunt of overzealous U.S. regulators, the sword cuts two ways. If American officials can break a covenant with a foreign company, why can’t foreign officials do the same to an American corporation?
If the first order of business is the critical decision to fight back, the next equally important challenge is to know just how aggressively to fight, and what specific tools and messages to use. Those messages will typically go well beyond the fact patterns of the investigation itself, emphasizing both the ethical and legal problems in the government’s behavior, as well as the purely practical disadvantages to the public that are likely to come about as a result.  
 

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